Summary: “Provider directories for some health plans sold through Covered California and in the private market are so inaccurate that they create an ‘awful’ situation for consumers trying to find doctors, according to the lead author of a new study published in the journal Health Affairs,” Emily Bazar writes at California Healthline. “In the study, ‘secret shoppers’ posing as patients were able to schedule an appointment with a primary care physician less than 30 percent of the time. The callers contacted 743 doctors in five different regions of California who were listed as primary care physicians in their health plans’ online directories. They focused on Blue Shield of California and Anthem Blue Cross plans sold to individuals and families through the state health insurance exchange and in the open market. ‘We were a little bit surprised at how bad the numbers were,’ said the study’s lead author, Simon Haeder, an assistant professor of political science at West Virginia University.” Emily Bazar, “Inaccurate Provider Lists A Major Barrier To Care, Study Finds,” California Healthline.
How bad are providers’ network lists? Really, really bad.