How patient satisfaction translates to more money: Randi Oster

Filed Under: Costs, Health plans, Patients

Summary: Patient satisfaction is a big deal in health care these days. I talked about the topic with Randi Redmond Oster, the head of Help Me Health and the multi award winning author of “Questioning Protocol,” which details her journey with her son, who has Crohn’s disease, and his multiple operations. “What I discovered was […]

How many times did he do that operation? Volume as a quality proxy in health care

Filed Under: Costs, Patients, Providers

Summary: It’s hard to judge quality in health care. What’s best: a good outcome? Good hospital experience? Shorter wait times? Less money spent for better results? It’s one of the toughest nuts to crack, along with price transparency. But there are some simple measures that can be used, including the very simple one of frequency […]

Quality ratings: The Problem With Satisfied Patients, via The Atlantic

Filed Under: Costs, Patients, Providers

Summary: Quality measurements for health care providers, hospitals, surgical centers and so on are a hot topic. Everybody’s got a favorite source (Yelp? AHRQ? Leapfrog? Consumer Reports? U.S. News and World Report? Your Facebook friends?) but the bottom line seems to be this: There’s a cacophony of competing sources of measurement, none of them […]