How patient satisfaction translates to more money: Randi Oster

Filed Under: Costs, Health plans, Patients

Summary: Patient satisfaction is a big deal in health care these days. I talked about the topic with Randi Redmond Oster, the head of Help Me Health and the multi award winning author of “Questioning Protocol,” which details her journey with her son, who has Crohn’s disease, and his multiple operations. “What I discovered was […]