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It’s an inspiring story: She has cancer. She was denied coverage for treatment by her insurance company, and she fought the decision — and won. One of our readers, Mary Schnack, told us her story about pain and triumph in the health-care system. She’s our heroine!

“I have had endometrial stromal sarcoma (ESS) eight times now — my eighth surgery will be in November.

“Radiation and chemotherapy really don’t attack this sarcoma, so hormone therapy is often prescribed to try to stop the re-occurrences. I have tried all of them that are available in the U.S. — except for Faslodex, which is an injection once a month and is about $1,700 per injection.

“My insurance, Anthem Blue Cross, denied it when my gynecological oncologist from Stanford University requested it the first time, following my surgery in April 2010. Blue Cross said Faslodex is experimental. As my doc says — then all the drugs should have been denied. ESS is so rare that there are no specific studies on it — not a large enough group of us to do a study on–so all the drugs have really been “experimental” — based on results on similar estrogen-receptive breast cancers.

“Since that first denial, my sarcoma returned twice — and at a faster and faster rate. The next time was in October 2010 (and my surgery was in January 2011) and then in April 2011 (my surgery is scheduled for November 29 to remove the tumor). It is major pelvic surgery to get the tumors out.

“Michelle Robson, founder and CEO of EmpowHer.com, (and a friend) was outraged. She referred me to EmpowHer’s advisory board member Archelle Georgiou, M.D., former Chief Medical Officer for United Healthcare. She knows how to navigate these systems and helped me.

“But Stanford had no paper trail of their first request and denial — at least some of it was done verbally. So in April of this year, Archelle told me to have Stanford send a letter outlining the research on which they were

basing the request for Faslodex. Again, Anthem called the doctor and said they would not approve this. I waited for the official letter. It did not come.

“I called Anthem in June. They said ‘we told the doctor on the phone.’ When I told them legally they must send a letter (within two weeks), they said they would. I never got it. I filed an appeal. (Again, Archelle coached me each step of the way).

“I found out last month that the appeal was denied. The denial letter stated in the first paragraph that the head of the review was a doctor board-certified — in pediatric medicine! (O.K. — I may seem young, but that seems a bit of a stretch.)

“The letter also said there was no proof that Faslodex works on ‘endometrial cancer.’ That is not the cancer I have. THEY DID NOT EVEN GET MY CANCER CORRECT in this evaluation!

“So I appealed to the state insurance commissioner. And I won! The California State Insurance Commissioner over-ruled Blue Cross, and now I can get the drug.

“I’ll start getting it immediately, and hopefully Faslodex will be effective in reducing the size of the current tumor and the surgery in November can be canceled!

“My concerns also go beyond the denial of this treatment. The fragmented system must be fixed. Instead of being able to focus on my health, which already is an incredible distraction from my business, I had to try to walk through this extremely complicated system.

“It’s been hard for me to sort out what doctors have said, what insurance companies have or have not responded to, and when you consider they send us to an outside pharmacy group, it just adds another layer. It’s important to make sure YOU get everything in writing (keep a file!).

“Should it take this much work to follow up on a claim? Should it always take having the help of someone like Archelle?

“Thank goodness for EmpowHer.com (and Michelle and Archelle, of course) for encouraging me not to give up.”

We have heard some inspiring stories about the health-care system. This one really sent chills up our spine.

Mary’s letter came as a response to our call for your stories about the health-care system.

Mary’s a well-known communicator and coach — you can find her at https://www.maryschnack.com/. Here’s her blog, Communication Bridges, and here are a few other pages  about her fight with cancer and the things she’s learned about cancer.

We want to hear your stories. E-mail us at info [at] clearhealthcosts [dot] com. Thanks!

Jeanne Pinder

Jeanne Pinder  is the founder and CEO of ClearHealthCosts. She worked at The New York Times for almost 25 years as a reporter, editor and human resources executive, then volunteered for a buyout and founded...