More patients are turning to hospitals and insurers to provide information on costs of procedures and treatments when making care decisions and choosing providers, according to a new TransUnion Healthcare survey,” Ilene MacDonald reports on a blog at FierceHealthcare, a trade industry group.
“Fifty-five percent of 1,039 insured patients who completed the online survey in early November reported they now pay more attention to the details of their medical bills, and not only costs associated with out-of-pocket expenses, such as premiums, co-payments and co-insurance. They also are linking the billing experience to overall quality of care.
“The survey found certain aspects of the billing process, such as organizations making it easy to find the cost of services and providing clear and accurate bills, are just as important to consumers in choosing providers as doctor consultations and clinical reputations.
” ‘Our survey indicates consumers are becoming increasingly cost aware with their healthcare choices,’ Milton Silva-Craig, president of TransUnion Healthcare, said in the survey announcement.”
Jeanne Pinder is the founder and CEO of ClearHealthCosts. She worked at The New York Times for almost 25 years as a reporter, editor and human resources executive, then volunteered for a buyout and founded ClearHealthCosts.
She was previously a fellow at the Tow Center for Digital Journalism at the Columbia University School of Journalism. ClearHealthCosts has won grants from the Tow-Knight Center for Entrepreneurial Journalism at the Craig Newmark Graduate School of Journalism at the City University of New York; the International Women’s Media Foundation; the John S. and James L. Knight Foundation with KQED public radio in San Francisco and KPCC in Los Angeles; the Lenfest Foundation in Philadelphia for a partnership with The Philadelphia Inquirer; and the New York State Health Foundation for a partnership with WNYC public radio/Gothamist in New York; and other honors.
Her TED talk about fixing health costs has surpassed 2 million views.