Everyday frustrations: The refill that took too long

Summary: A friend writes: “Our latest RX story. I can’t tell you the [pharmacy benefit manager], but here are the facts: [My husband] needs Crestor refilled. Calls in to drug store chain that has filled it for 20 yrs. they say he has to have generic. He says no, you have ‘fill name brand’ from doc. They say ‘expired.’
2. Meantime they send a ‘we are filling the 90 day Rx and mailing it to your address’ — where we haven’t lived for 4 years
3. He calls our local store. Yes, they have the order from doc, it’s ‘$131.00’
4. No, says [my husband], I have a coupon on your file; they say, ‘oh, you have to tell us that before you fill it’
5. He says, give me corporate.
6. They say, ‘you are right Mr [xxx], no need for you to call. And we don’t know why they were going to mail your drug, and we have the right address, and you always pick it up at this store in [town]’
7. He picks it up, they say, ‘Thank you, Mr [xxx], here’s your $3.00 prescription for Crestor’
And you think this is a ‘system of care??’ Ha. It’s set up like this on purpose.”