Physician Ratings: Doctors Distrust Them, and Patients Ignore Them

Filed Under: Patients, Providers

“The many and various ‘doctor review’ sites seem to be as popular as the flu bug floating around the office. Doctors don’t like them and patients don’t use them, according to two recent surveys.

“First, from the physician point of view…

“The headline declares ‘Physicians Wary of Doctor Ratings,’ and the sentiment among physicians responding to an American College of Physician Executives (ACPE) is downright unflattering. They regard reviews as ‘irksome,’ or worse. …

“The ACPE survey acknowledges that patient-centered care — and the empowered patient/consumer — will inescapably include some rating and/or review system. Review mechanisms can be fixed or improved, but will not be wished away. …

“From the patient/consumer side…

“A much larger and more comprehensive survey by the Pew Internet Project revealed that ‘healthcare reviews have not caught on among general consumers.’ In fact, the percentage of Internet users who consulted or posted online reviews or rankings has dropped from 24 percent in 2010 to 18 percent in 2012.” — Lonnie Hirsch, Physician Ratings & Reviews: Doctors Distrust Them and Patients Ignore Them | HealthWorks Collective, Feb. 12, 2013.