Excellent: “Healthcare Consumers: A Search for Price and Quality” from the Massachusetts Office of Consumer Affairs and Business Regulation.
An 11-minute video, it documents Massachusetts consumers’ attempts to find price and quality information.
Under a new law, Massachusetts consumers are supposed to be able to find this information quickly and easily.
Consumers’ results vary greatly: Either no information, or some information. Co-pay $300 or $700? Hospital, Tier 1 or Tier 2? Was the information hard to find, easy to find, not available at all?