CHCMassConsumerLaw Excellent: “Healthcare Consumers: A Search for Price and Quality” from the Massachusetts Office of Consumer Affairs and Business Regulation.

An 11-minute video, it documents Massachusetts consumers’ attempts to find price and quality information.

Under a new law, Massachusetts consumers are supposed to be able to find this information quickly and easily.

Consumers’ results vary greatly: Either no information, or some information. Co-pay $300 or $700? Hospital, Tier 1 or Tier 2? Was the information hard to find, easy to find, not available at all?

Jeanne Pinder

Jeanne Pinder  is the founder and CEO of ClearHealthCosts. She worked at The New York Times for almost 25 years as a reporter, editor and human resources executive, then volunteered for a buyout and founded...