Summary: “When shopping for care, consumers want to know what the doctor is thinking, how providers’ costs and quality compare, how patients rate providers, if personalized care is provided, and how safe the hospital is,” writes Lola Butcher in “Hospitals and Health Networks,” an online journal of the American Hospital Association. She mentions ClearHealthCosts.com in the context of price transparency. Also, in a section marked “Framing the Issue;” she writes” “Consumers are learning that all health care providers do not deliver equal value. Most consumers do not currently have access to or understand how to evaluate the information they need to make smart health care choices. New entrants outside the health care industry are taking the lead in educating consumers about health care. Knowledge is power. Consumers are learning that they have options when it comes to health care.” Lola Butcher, The New Health Care Consumer, Hospitals and Health Networks.
Jeanne Pinder is the founder and CEO of ClearHealthCosts. She worked at The New York Times for almost 25 years as a reporter, editor and human resources executive, then volunteered for a buyout and founded ClearHealthCosts.
She was previously a fellow at the Tow Center for Digital Journalism at the Columbia University School of Journalism. ClearHealthCosts has won grants from the Tow-Knight Center for Entrepreneurial Journalism at the Craig Newmark Graduate School of Journalism at the City University of New York; the International Women’s Media Foundation; the John S. and James L. Knight Foundation with KQED public radio in San Francisco and KPCC in Los Angeles; the Lenfest Foundation in Philadelphia for a partnership with The Philadelphia Inquirer; and the New York State Health Foundation for a partnership with WNYC public radio/Gothamist in New York; and other honors.
Her TED talk about fixing health costs has surpassed 2 million views.