Summary: Quality ratings on medical procedures and providers, including Yelp, are a big issue. So I was interested in the online discussion in the last day or two on a piece by Casey Quinlan, the patient advocate (disclosure: and a friend of mine), about whether patients should “Yelp” their doctors. Anyone who’s interested should look at these two Storify collections. Voices were raised, from “Online Doctor Ratings Are Garbage” to “Your headline ‘Online Ratings Are Garbage’ mine ‘Patients Smarter Than You Think'” to “My point is that in absence of patient-useable data, people WILL Yelp. Fix THAT PERCEIVED NEED TO YELP.” Here’s Storify One and here’s Storify Two.
Jeanne Pinder is the founder and CEO of ClearHealthCosts. She worked at The New York Times for almost 25 years as a reporter, editor and human resources executive, then volunteered for a buyout and founded... More by Jeanne Pinder