Healthcare costs, access to data, and partnering with providers: Patients’ top user experience factors

Filed Under: Costs, Patients, Providers

“As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S.,” Jane Sarasohn-Kahn writes over at Health Populi.com. “Ipsos conducted the survey research among 1,028 U.S. adults between 23 September and 5 October 2020 — giving consumers many months of living in the context of the coronavirus.This report is a must-read for people involved with patient and consumer health engagement in the U.S. and covers a range of issues. My focus in this Health Populi post is on the health consumer’s mindset in the age of COVID-19 and the re-shaped “enlightened” expectations of patients as the public health crisis persists longer than many people had anticipated. Regarding the most important health care issues U.S. consumers were facing in the autumn 2020, the first chart shows that many more people worried about costs — for out-of-pocket spending, affordable insurance, insurance premiums, and prescription drugs — than reducing the threat of infectious disease.” Jane Sarasohn-Kahn, “Healthcare costs, access to data, and partnering with providers: Patients’ top user experience factors,” HealthPopuli.com.